Concert-goers need to have the following with them to pick up their will call tickets: ID, confirmation number and credit card used to purchase. If for some reason we can’t find their tickets with their ID, we can use their confirmation number, if their confirmation number isn’t noted correctly, we can look up the purchase with their credit card.
If concert-goers have lost their tickets, they need to contact Ticketmaster customer service (800-653-8000) BEFORE they get to the on-site box office. Lost or stolen tickets will not be reissued unless the account is noted
Your tickets were purchased under someone else’s name
Concert–goers must contact Ticketmaster customer service (800-653-8000) BEFORE they get to the on-site box office. Account must be noted that original purchaser has designated an alternate pick-up.